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Surname: *
First name: *
Business type: * Choose option Sole Trader Limited Company
Address: *
Postcode: *
Mobile number: *
Email address: *
Date of birth: *
Please give details of your vehicle:Make: *
Model: *
Year: *
Is your vehicle plain or sign written? Choose optionPlainSign
Please select one or more of the following: * Bathrooms Carpentry Decorating Drainage Electrical Gardening Heating Multitrade (handyman) Plumbing
Touch up mark on wall Yes No
Siliconing Yes No
Replace grout Yes No
Replace wall tiles Yes No
Paint wall, ceiling, woodwork Yes No
Resealing bath, shower tray, basin, sink Yes No
Replace floor tiles Yes No
Fill holes / cracks Yes No
Vinyl flooring & vinyl floor tiles Yes No
Wallpapering Yes No
Replace float valve on WC or storage tank Yes No
Unblock toilet, sink, urinal, shower, bath Yes No
Plumbing in washing machine / dishwasher Yes No
Get WC to flush properly, replace siphon / valves as needed Yes No
Plumb in sink / WC Yes No
Install taps Yes No
Fix leak in pipe Yes No
Replace shower cartridge Yes No
Install electric shower Yes No
Install/diagnose shower pumps Yes No
Install shower valve Yes No
Central heating fault-finding Yes No
Gas Safe registered Yes No
Install boilers Yes No
Upgrade heating systems Yes No
Wire-in heating systems Yes No
NICEIC domestic installer Yes No
NICEIC approved contractor Yes No
NAPIT approved contractor Yes No
PAT testing C&G 2391 or equivalent Yes No
Install dimmer switch in place of ordinary switch Yes No
Replace transformer Yes No
Install plasma screen Yes No
Change light bulbs, light switches Yes No
Change light fittings Yes No
Replace extractor fan Yes No
Replace socket or switch Yes No
Kitchen fitting Yes No
Put up shelves Yes No
Lay laminate flooring Yes No
Lay solid wood flooring Yes No
Replace old / new lock Yes No
Plane / shave swollen doors and rehang Yes No
Fit skirting board Yes No
Construct flat pack furniture Yes No
Garden clearance Yes No
Garden maintenance Yes No
Grass cutting Yes No
Hedge trimming/removal Yes No
Landscaping Yes No
Do you have CCTV equipment? Yes No
Carry out full surveys and reports? Yes No
Carry out re-lining? Yes No
Have jetting equipment? Yes No
How is your English * Perfect, English is my mother tongue I understand most things but sometimes need people to speak slower I don't speak very well at the moment but I'm improving all the time
Please write down any qualifications you may have e.g. trade & academic: *
Relevant experience and previous companies worked for: *
If running late for a job, do you * Call the customer and blame the traffic Call the customer and say the last job over ran Call the customer and blame a colleague Call the customer and apologise, it's your fault Don't call and get there as soon as you can
If the customer is not satisfied with your work, do you * Tell them politely it's the best you can do and insist on payment Respond angrily and tell them how they are wrong Say it's no charge and leave Offer to do the job again and charge extra Talk about their concerns and reach an agreement Call the office and complain about the customer
In general customers... * Will always try and get something for nothing Are fair and reasonable Are always right Don't know anything but think they know it all
You get an email from the customer service agent asking you to contact a customer of yours that has some concerns over a job you carried out. Do you: * Call the office immediately and give the relevant customer service agent your side of the story Make a note to call the customer later Return the email asking exactly what the customer said in more detail Call the customer immediately, see how you can help, then email the customer service agent back with the outcome
It's important that you understand and agree with our approach to customer service, please have a read of our Hassle-free promise and confirm below that you agree to work to these standards. I agree to follow the work practices laid out in the Hassle-free promise I do not agree