Questions & Answers

You can book a job by submitting one of our forms and we'll get straight back to you. Or you can call us on 0330 912 2323. Once you're booked in, you'll have a dedicated customer support team to assist you and look after your job. The most suitable tradesperson from our team of trade experts will be hand-picked for you. Prices are agreed upfront. If you're not satisfied with the work, things will either be put right for you or you won't get charged for the service.

You can choose from a comprehensive range of trades. Most aspects of property maintenance can be easily handled, in and around your home or office. Our list of trades includes plumbing & heating, electrics, drainage, carpentry, decorating and more.

The HandyExperts platform has been optimised to get you the most suitable tradespeople for your requirements, matching the right tradespeople to the right job. This is then combined with a transparent, personal and fully accountable approach to give you a property care experience that is second to none.

We're so confident in our model that we are committed to a comprehensive hassle-free promise, which explains exactly what you should expect from us every step of the way. In our eyes, this is the right thing to do for your peace of mind.

Trade Partners have to apply to join HandyExperts. They are usually attracted to us by the flexibility, ease of use and competitive rates of pay on offer. In order to join HandyExperts, tradespeople go through a vetting process, which involves an application form, interview and then, finally, status and documentation checks.

Once vetting is completed, the Trade Partner is added to the platform. They are then available to carry out work for customers. Trade Partners are offered individual jobs based on skillset suitability and experience. Partners can choose which jobs they wish to take on and they are committed to our hassle-free promise, which ensures that the Trade Partner is both willing and able to deliver a HandyExperts quality service.

Your tradesperson will arrive at your door with a digital identity card on display. If you're not shown an identity card and have concerns, please contact the customer support team for further verification.

Our Trade Partners are required to have insurance policies with a minimum liability of £2 million.

We're always looking to further improve our service. So if you like what you hear about us and think you've got what it takes to be part of the team, we'd be pleased to hear from you. Head to the ‘join the team' page and contact us using the form there.

HandyExperts currently covers the entire London area within the M25 and much of the surrounding counties. Head to the home page and enter your postcode to check we cover your area. Areas are only covered where we have tradespeople based locally.

The customer services team operates between 7.30am and 6.00pm on Monday to Friday and between 9am and 1pm on Saturday. Although work can be scheduled for any time of day or night, if you contact us outside our opening hours we will respond as soon as we're next open.

Yes, we can. Many of our customers are landlords and property managers and our managed account approach is popular with all types of customers. As well as electronically delivered documentation, online payments and liaising with your tenants, we understand that landlords, managers and property companies often have their own unique systems and we can usually adapt our service to suit your needs.

We do not charge for parking. In some areas where parking can be difficult, any advice that can be offered is appreciated and helps with the smooth running of the jobs. Please let us know at the time of booking if you have any available off street parking or are able to supply parking permits.

Yes, we are always happy for customers to supply their own parts and materials. In these instances, we cannot be held liable for incorrectly ordered parts. In the event of a warranty claim arising from a fault, because we are not the supplier's customer, we are unable to represent our customers in the way we usually would.

Yes. Although we are able to negotiate low prices with our trade suppliers and pass savings onto customers, some of the costs of managing supplier relationships are covered by applying a mark-up. We do not supply parts at any more than recommended retail price; it's usually much less.

If there is a problem with a job that has been carried out for you within the guarantee period (usually six months unless otherwise agreed), we will come back free of charge and assess the situation. If the problem proves to be related to the original work, it will be fixed again without additional charge.

Yes, as standard our work is covered by a six-month guarantee (unless otherwise agreed in advance). If parts have been supplied, these will be covered by a manufacturer warranty, usually from 12 months upwards. Your tradesperson will be happy to advise on parts warranties.

As demand for HandyExperts’ service grows, the area we cover is gradually expanding… so hopefully we'll be in your area soon. If you think you might be on the edge of our area of coverage, please contact us anyway as there is a chance that we'll be able to help.

As standard, payment is due on completion of the work. For longer duration jobs or to cover the cost of parts that may need to be purchased midway through a job, a deposit or stage payment may be requested.

When it's time to pay,you will be sent a payment request via email, which will link you to our online payment system. This usually happens after the job (sent along with the job report) and occasionally during the job for interim payments and deposits. Most Visa and Mastercard credit and debit cards are accepted and we're also happy for you to pay via BACS.

For reasons of security, insurance and practicality, cash payments cannot be accepted. Because of this, if you choose to pay a tradesperson directly (cash or otherwise), you will invalidate your guarantee and your tradesperson will be in breach of their service agreement.

A discount on our standard rate card prices is offered to all existing customers after the first job has been completed. For all other types of discounts, please speak to the tradesperson on-site, who will be happy to consider all reasonable requests for discounts.

Yes, HandyExperts is a VAT registered company and all amounts received include VAT. Our system usually sends out the VAT invoice on completion of the job but, if you have not received yours, or have any special requirements, please ask your account manager.

Yes, company accounts are offered to established landlords, property managers and letting agencies. Please let us know if you would like to be considered for payment terms.